Refund Policy
We want our customers to be completely satisfied with their purchase of our digital products. If you are not satisfied with your purchase for reasons related to the quality, usability, or content of the game, we offer a 100% satisfaction guarantee within 14 days of purchase.
Important Notes:
Our refund policy does not cover:
- Accidental purchases or errors in ordering.
- Purchases made with the expectation of a physical product, as all items are delivered digitally.
- Buyer's remorse or a simple change of mind.
- Refunds are not applicable for misuse of the product or dissatisfaction resulting from misunderstanding the nature of the digital product.
- Coupon amounts or discounts after a purchase is completed.
- Situations where coupon codes have reached their limited availability before being used.
- Dissatisfaction with the setup time, setup complexity, or preparation required to cut or assemble the game. Our games are designed to be adaptable, and setup requirements are clearly illustrated in product photos and descriptions.
Requesting a Refund
To request a refund, please email us at contact@mysterylocks.com with:
- Your order number.
- A clear explanation of your issue with the product.
We may ask for additional information to better understand the reason for your request.
Once your request is received and approved, we will process the refund to the original payment method used for the purchase. Refunds may take up to 10 business days to reflect on your account, depending on your payment provider.
Refund Refusal
We reserve the right to decline a refund request in the following cases:
- Fraudulent activity or misuse of our products.
- Misrepresentation of reasons for dissatisfaction.
- Evidence that the refund policy is being abused.
Late or Missing Refunds
If you haven’t received your refund yet:
- First, check your bank account or payment method again.
- Contact your credit card company, as processing delays can occur.
- Contact your bank if the refund does not appear after a few days.
If you’ve completed these steps and still do not see your refund, please contact us at contact@mysterylocks.com.
