Thank you for sharing your thoughts, Deb ā weāre truly sorry to hear this experience didnāt meet your expectations. We did reach out by email to better understand what happened and to offer support, a replacement, or suggestions for an easier game fit, but didnāt hear back.
Our escape rooms vary in challenge level, and some are indeed more advanced than others. We always want players to feel supported, so each kit includes step-by-step hints and full solutions, and as a small team of two, we are available if things feel overwhelming.
We stand by our games and customer care, so please know the offer for a replacement or tailored recommendation still stands. Just reach out to us anytime at contact@mysterylocks.com. Weād love to turn this around for you.