Weâre very sorry for the frustration you experienced, Annna. Your order came in right after the holidays, and since weâre just a team of two handling everything (design, support, and even invoicing), our processing was slower than usual.
That said, your purchase was fully refunded as requested under our 100% Satisfaction Guarantee. While Expedition XSCAPE is one of our more challenging games, we completely understand it wasnât the right fit for your party, and weâre glad we could resolve this for you.
Thank you again for your patience â weâve since improved our response times and made our puzzle walkthroughs even clearer for future players.